Everything you need to know about booking, pricing, pickups, and getting the most out of your Premier Car Service experience.
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During the booking process you'll be asked: "Are you the passenger?" If yes, your contact details carry over automatically. If no, a second set of fields appears for the passenger's name and contact information.
This means parents, assistants, or anyone booking on behalf of a traveller simply select "No, I am booking for someone else" and fill in the passenger details when prompted — no confusion about which name goes where.
Type each address — do not paste. Start with the civic number and full street name. As you type, addresses will appear in a dropdown — select from the dropdown rather than forcing an unrecognized address.
For airport trips, the portal detects Halifax Stanfield automatically based on your service selection — you don't need to manually enter the airport address.
Do not enter just a city or town name — the system needs a specific address to calculate the correct rate.
No. When you enter information to check a rate, the system sends a quote email. You are not booked until you click the Book Now or Reserve button and complete the payment step.
If you receive follow-up emails about an inquiry you didn't complete, they are automated reminders for that specific inquiry. If you've already booked separately, you can ignore them. If you don't want to book, simply ignore the emails — no response is needed.
Click Add Stop on the initial booking screen. Each additional stop on route is $15. For stops that significantly change the distance or duration of the trip, the per-kilometre rate will also adjust.
If you missed adding stops during booking, include them in the notes section and we'll add them to the itinerary.
Three main factors:
All pricing — base fare, gratuity (20%), and HST (14%) — is shown in full before you confirm.
No. Our rates reflect the significant investment in maintaining a professional fleet and providing reliable, confirmed service. The pricing structure is fixed and does not change based on negotiation.
We offer two service types:
Yes. We offer three types, selected during booking:
Child seat fees: $15 for the first seat, $10 for each additional seat.
Enter the time you want to be picked up from your location. Halifax Stanfield Airport is approximately 30 minutes from central Halifax under normal conditions.
We recommend allowing at least 1.5 hours before your flight — this leaves buffer for traffic, check-in, and security. Cutting it closer than that is a risk we wouldn't recommend.
Every airport arrival pickup is timed to your actual flight landing — not the scheduled time. Our system tracks your flight and adjusts automatically if it's early or late.
You have a maximum 45-minute grace period after landing to collect luggage and meet your driver. After that, additional wait time charges apply.
You do not need to contact us if your flight is delayed. We are tracking it.
Sedan: maximum 3 passengers. Full-Size SUV: maximum 6 passengers.
Each reservation is for one vehicle. If you have more than 6 people, you'll need to create a second booking. If everyone has luggage, we recommend a maximum of 4–5 passengers in an SUV for comfortable travel.
The system will not complete a booking for more than the vehicle's maximum capacity.
Only soft case clubs under 45 inches will fit in a sedan. Standard hard-case golf bags require an SUV.
If you're unsure, book the SUV — you cannot exceed cargo capacity by placing items on seats or laps.
Yes. Animals must travel in a carrier or crate — they are not permitted to stand freely in the cabin. Official support animals may sit on the floor of the vehicle.
For airport pickups (arriving at YHZ), we need your flight arrival number. This allows us to track your actual landing time and adjust accordingly.
If you don't have it at time of booking, click next and add it in the notes section. Without a flight number, we will be there at the requested time — but if your flight is delayed, wait time charges will apply.
Simply skip the flight field, click next, and add your flight information in the notes/comments box at the end of the booking. We'll add it to your reservation.
Your reservation confirmation contains all instructions for where to go. When you land, our system will automatically send you an email and text with full driver details — name, vehicle, and contact number.
We are professionals. You will be met.
Text us at 902-266-9539 with your reservation number and the changes you need. Changes should be made as early as possible.
When texting, provide all details immediately — don't open with "Hi" and wait for a response. Include your reservation number and the specific change needed so we can process it efficiently.
Changing a pickup time within 24 hours of your scheduled trip can significantly impact driver scheduling and may affect multiple drivers. Additional fees will apply. Make changes as early as possible to avoid surcharges.
Text us at 902-266-9539 with your reservation number and the words "please cancel." Your reservation is not cancelled until you receive a cancellation confirmation back from us.
Cancellation charges depend on how much notice we receive before your scheduled pickup time:
| Notice Given Before Pickup | Charge Applied |
|---|---|
| More than 72 hours | No charge |
| 48 – 72 hours | 15% of total |
| 24 – 48 hours | 25% of total |
| 12 – 24 hours | 50% of total |
| 6 – 12 hours | 75% of total |
| Under 6 hours | 100% of total |
No alcohol. It is illegal to have open alcohol in any vehicle in Nova Scotia — the limousine exemption is a myth. A $200 fee will be added for any violation of this policy.
No smoking without prior arrangement. Professional cleaning for a vehicle affected by smoke costs $550 plus downtime. If you smoke in the vehicle, this fee will be charged.
For standard pickups, there is a 10-minute grace period before wait time charges begin. For airport arrivals, a 45-minute grace period applies after landing. Any additional wait beyond these periods will be reflected in your final charges.
Our drivers are often in the vehicle with passengers and cannot safely take calls. More importantly, our booking system handles rates, scheduling, and reservations more accurately than any phone conversation.
When specific trip details are conveyed verbally, errors happen. When you enter them yourself online, they're accurate — and we work from that confirmed information.
For anything urgent, text 902-266-9539. For questions, the information on this page and our booking portal cover almost everything.
We are a pre-scheduled car service, not an on-demand taxi. Our drivers are scheduled in advance — we don't have vehicles sitting on every corner waiting for calls. If you need on-demand service right now, a taxi company is the right choice.
That said, we do accommodate short-notice bookings when available. Short-notice surcharges apply for bookings under 24 hours. The earlier you book, the better your rate and the more certain your availability.
Yes. We pick up and drop off anywhere and at any time that works for you. Halifax, Truro, Antigonish, Wolfville, Sydney, Cape Breton, PEI, New Brunswick — all covered. The booking system calculates the rate automatically for your specific route.
We welcome affiliate partners and respect the industry standard of professional courtesy. All bookings — including those made on behalf of clients — are made through our online booking portal. That is the pricing structure we use and it does not change.
Our system automatically sends driver information, vehicle description, on-the-way notification, and arrival confirmation. Updates are not provided by phone.
All pricing — base fare, 20% gratuity, and 14% HST — is shown upfront before you confirm. No surprises.